Zampto Terms of Service

By accessing the zampto.net website, or any service, network, server, or any other Zampto site (zampto.net), you agree to be bound by these Terms of Service and the linked Privacy Policy, as well as all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms or with the privacy policy, you are prohibited from using or accessing this site or any other Zampto service (zampto.net), including but not limited to:

• Zampto Accounts (accounts.zampto.net)
• Zampto Hosting (hosting.zampto.net)
• Zampto Forms (forms.zampto.net and form.zampto.net)
• Zampto Wallet (wallet.zampto.net)

Or any other service that is accessible from [whatever (subdomain)].zampto.net

1.1 References and terminology

• zampto.net is equivalent to Zampto (zampto.net)
• *.zampto.net equals and indicates any sub-domain of zampto.net (Examples: forms.zampto.net, accounts.zampto.net, hosting.zampto.net and files.hosting.zampto.net)

2. Links and Linked websites

zampto.net has not checked (reviewed) all sites that redirect, link or use zampto.net services, networks or websites. Consequently, any link that includes zampto.net does not mean that it is operated, controlled, approved or reviewed by zampto.net. Use of any linked site is at the user's own risk and responsibility.

3. Modifications (Updates)

zampto.net reserves the right to update its terms of service, privacy policy, imprint or anything else such as, (but not limited to): the prices of a service, offers in the free plan, renewal prices for existing plans or anything else at any time, even without notice. By using this site (zampto.net or any *.zampto.net), you agree to be bound by these terms of service, privacy policy and imprint, and you automatically accept any changes made.

4. Prohibited Activities

4.1 The use of proxies and virtual private networks (VPNs) is not permitted.

4.2 The use of our services for cryptocurrency mining is strictly prohibited. Using server resources for mining operations may compromise the stability and performance of the system, and as such, is considered a violation of our terms.

4.3 It is strictly prohibited to use our services for any illegal activity, including but not limited to:

• DDoS (Distributed Denial of Service) attacks
• Unauthorized access to computer systems or networks
• Distribution of malware, ransomware, or harmful software
• Copyright infringement or distribution of pirated content
• Mining of any kind, including crypto mining
• Remote DDoS Protection

Any activity that violates local, national, or international laws, or any of the activities listed above, is strictly prohibited and will result in immediate action on the service(s) or subscription, including suspension or termination of the contract and service.

4.4 Excessive CPU usage is strictly prohibited on our services or servers. Any usage that adversely impacts the performance, stability, or reliability of the shared hosting environment is not allowed. We reserve the right to monitor CPU usage and take appropriate actions, including but not limited to: throttling, suspending, or terminating services, if we determine that your usage exceeds acceptable levels. Users are required to ensure that their use of resources is in line with the specifications of the selected plan. Any violations of these policies may result in service suspension or contract termination without notice.

4.5 We reserve the right to monitor, intervene, and take preventive actions to ensure that the service is used in accordance with our terms of service. Any activity that could damage the integrity of our systems, network or violate the law will be treated with the seriousness.

5. Fair Use

5.1. Although some services may be advertised as “unlimited” or “unmetered,” they are subject to physical hardware and network limitations, as well as our fair use policy; extreme usage deemed abusive may result in a request to remove certain features or, in extreme cases, service termination.

5.2. Fair use is at the discretion of the Zampto administrative team, and you agree to accept any decision made by them. We will only enforce the fair use policy if necessary.

5.3. We reserve the right to refuse to provide a service in the event of abuse of free trial offers or refunds.

6. Services Stability

6.1 Zampto is committed to minimizing maintenance and downtime of its infrastructure to ensure high service availability.

6.2 Services Performance

In the event of slowdowns on our services, for paying users with active subscriptions, so recurring paid plans, it is possible to request up to 1-6 additional days of service. Such requests will be evaluated by our staff according to the slowdowns experienced on the nodes or servers.

6.3 Bandwidth Guarantee

Zampto does not guarantee any minimum bandwidth inbound and outbound.

7. Hosting

7.1 Zampto offers a generic hosting service available at hosting.zampto.net that includes but is not limited to:

• Database hosting
  • Server hosting system (by server we mean docker containers that are equipped with dedicated (allocation) ports).

7.2 Server types (The types of services and things that can be hosted on Zampto, officially supported):

• Minecraft Servers (Java)
• Python apps or based stuff
• NodeJS apps or based stuff
• Discord Bots (Python or NodeJS)
• Uptime Kuma

7.3 Specific limitations

We cannot guarantee that it is possible to host anything on our hosting, but we do guarantee that it is possible to host Minecraft servers, Uptime Kuma, and that we support Discord Bots, NodeJS and Python via specific server types, but not everything may work properly as they are not per-user dedicated virtual servers (VPS) or physical servers with a dedicated public IP (IPv4 and IPv6) for a each user, but they are docker containers with a shared public IP (IPv4 and if available IPv6) and a dedicated public port (allocation).

7.4 Uptime guarantee

Zampto does not guarantee a minimum uptime for services and nodes. During the creation of a server or database the user can choose the node, each node is a different instance (physical server or VPS), often obtained from different providers, hosted in different locations, regions or countries, consequently Zampto cannot guarantee minimum uptime, as it can vary and be different for each node.

7.5 Automatic server deletion

Users on the free tier of Zampto, are affected by the system of automatic deletion of inactive servers, how does it work and what are the steps?

1. When it is detected that a server has been inactive for more than 32 days, an alert appears on hosting.zampto.net and a warning email is sent.

   2. If the server is still inactive after 36 days, a second warning email is sent and the alert on hosting.zampto.net is updated.
   3. After 39 days, if the server is still down, the server is deleted, the resources allocated to the server are returned to the user and an email is sent.

   How can this be prevented?

   To prevent it just use your server from the Zampto dashboards, and when you receive an alert, to resolve it just do any action, such as renaming, opening, deleting, uploading any file to the server, and within 5 minutes maximum the alert will disappear.

Note: Users not on the free tier are not affected by this system of auto-deleting inactive servers.

7.6 Data security and availability

It is the user's responsibility to make periodic backups and save them outside Zampto. Zampto is not responsible for malfunctions, bugs or anything else that may cause a loss or corruption of data, downtime and data leakage (theft).

7.7 Multiple Accounts

Creating, accessing, or owning more than one account is strictly prohibited and will result in suspension. This includes, but is not limited to, blocking (user ban/banned) access to hosting.zampto.net for the account in question and any associated accounts, as well as the deletion or suspension of data, blocking access to it, or any other actions involving any content accessible, creatable, deletable, or manageable via hosting.zampto.net. In such cases, Zampto is authorized to take any actions on the data, including its deletion. Zampto is not required to provide or have prior notice or inform the user of these actions and shall not be held liable for any resulting downtime, data loss, or damages. Zampto is not required to provide or have any proof or evidence that an account is a duplicate, that the user owns multiple accounts, or that any other account is associated with the same user before taking any actions as described above.

7.8 User Content Responsibility and Abuse Reporting

Zampto is not responsible for what users host, upload, or distribute through Zampto's services or Zampto-Hosted. Malicious activity can be reported by sending an email to [email protected] including identifying information and relevant details, or by opening a ticket on our Discord server.

7.9 Server Access Sharing and Actions Policy

Users may share access to their servers with other Zampto users. These additional users will have full access to the server, with the exception of the ability to delete the server, share it with others, or modify resources for the specific server. Please note: Any actions performed by the server owner (The user that created the server) or additional users (such as deleting files or the server itself) are the sole responsibility of the involved parties. Zampto cannot be held responsible for any resulting loss or damage.

7.10 Server Deletion Policy

When a server is deleted, all associated data, files, and configurations will be permanently removed. In some cases, this deletion is immediate and irreversible. Zampto is not responsible for any data loss or damage resulting from server deletion and is under no obligation to assist with data recovery or provide information to facilitate recovery.

8. Payments and Invoicing

8.1 Payment Methods Zampto officially accepts payments via:

• PayPal
• Crypto
• Credit, Debit and Prepaid Card

Payments are only valid if made through our official websites.

8.2 Credit System

Zampto Hosting uses a credit-based system for paid plans. For example, when a user wants to purchase additional resources (Memory, Disk, CPU, etc.) for one or more months, they must top up their account with money (Euros). The system will then use the available credit to complete purchases made manually by the user, deducting the amount from their credit balance. These purchases (meaning subscriptions) will be automatically renewed unless the user manually cancels them or disables auto-renewal (which is enabled by default), as long as sufficient credit is available.

8.3 Insufficient credit on Zampto Hosting - hosting.zampto.net

If the credit is insufficient and the user has an active paid plan (meaning a monthly subscription with auto-renewal enabled)—when the system attempts to renew the subscription but finds the credit balance too low, the subscription will be suspended. If there are active servers, all of them will be suspended.

When the user logs back into the hosting platform, they will be prompted with a screen offering two options:

1. Renew the subscription by topping up their credit balance to unsuspend the servers and continue using the service.

2. Download data and delete one or more servers until the total resource usage falls within the Free Tier limits and downgrade to the Free Tier.

   If the user takes no action—neither renewing the subscription nor managing the servers as described—within 14 days of the subscription's expiration and the suspension of the servers, the system will automatically delete all servers and downgrade the account to the Free Tier limits and resources.

Note: It is currently not possible to buy paid plans on Zampto's hosting, this section was added in advance.

8.4 Acceptance of Terms of Service and Privacy Policy Users accept these terms of service and our privacy policy automatically upon purchasing, using or visiting our services, infrastructure or network.

9. Refund Policy

9.1 Period and conditions

A refund can be requested within 15 days of payment. However, if the purchased service has been used for prohibited purposes (as listed in Section 4), no refund will be issued. Alternatively, only a partial refund, meaning a percentage of the payment, may be granted at the discretion of the staff. Refunds are entirely at the discretion of the staff, and any refund request can be denied, granted fully, or granted only in part, even if it would otherwise be eligible.

9.2 Maximum Refunds

A maximum of 2 refunds can be requested every 30 days.

10. Contacts and Reports

10.1 Reporting

To report abuse, violations, or misuse of one or more Zampto services, you can send an email to [email protected] or [email protected], or open a ticket on our Discord server.

10.2 Examination

Reports are reviewed within a maximum of 30 days, and it is up to the staff to decide whether to take action, if possible.

11. Responsibilities and Guarantees

11.1 Data Responsibility

Zampto provides solutions to ensure the security of users' data. However, Zampto is not responsible for any data loss in the event it occurs.

12. Changes to the Terms of Service

12.1 Modifications

Zampto reserves the right to alter or modify the Terms of Service, Privacy Policy, or anything else at any time to add, remove, or change clauses, sections, or any other content. However, Zampto is not obligated to notify or inform users of these changes.

13. User Data and Accounts

13.1 Data Deletion

Once a Zampto account has been created, logged into, or used in any other way, it is not possible to request the deletion or remove any data associated with that account on any Zampto service, system or database, including but not limited to Zampto Hosting, Accounts, Forms, and Wallet. This is due to security and system stability reasons (some of our databases, for example, use Email, User ID, and other identifiers as primary keys).

13.2 Data Security

Zampto develops secure services, systems, and networks, but cannot guarantee their absolute security. Zampto is not responsible in the event that one or more of its databases, websites, services, systems, or servers are breached or hacked, resulting in the exposure or theft of user data. By using Zampto, you accept these risks, and Zampto bears no responsibility for them.

13.3 Account Suspension and Deletion

Zampto reserves the right to suspend, block, or permanently delete any account at any time, with or without notice, and without providing any justification. This may occur for reasons including, but not limited to, violations of our Terms of Service, suspected malicious activity, abuse of services, or security concerns.

13.4 By using Zampto, you agree that:

• Zampto is not required to inform you prior to suspending or deleting your account.
  • In the event of account suspension or deletion, access to any associated services or data may be immediately revoked and permanently lost.
  • Zampto is not liable for any consequences, data loss, or damages.
  • If a decision is made to block a Zampto account, but action is not technically possible, access to the account will be blocked, resulting in a permanent suspension.

13.5 Tebex

We partner with Tebex Limited (www.tebex.io), who are the official merchant of digital content produced by us. If you wish to purchase licenses to use digital content we produce, you must do so through Tebex as our licensed reseller and merchant of record. In order to make any such purchase from Tebex, you must agree to their terms, available at https://checkout.tebex.io/terms. If you have any queries about a purchase made through Tebex, including but not limited to refund requests, technical issues or billing enquiries, you should contact Tebex support at https://www.tebex.io/contact/checkout in the first instance.

13.6 Account Access and Recovery Policy

Zampto staff will never provide or grant access to a user account or its data, even in cases of lost account access. Users can recover their accounts independently via backup codes or email verification at accounts.zampto.net.

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Zampto:

• Terms of Service
• Privacy Policy
• Imprint